Join The Discussion

 

Great Woman of Texas; Stacie McDavid

“I’ve always been a maverick in a number of ways,” says businesswoman and philanthropist Stacie McDavid.

read more >

Thousands rally across US after Ferguson decision

Thousands of people rallied late Monday in U.S. cities including Los Angeles and New York to passionately but peacefully protest a grand jury's decision not to indict a white police officer who killed a black 18-year-old in Ferguson, Mo.

read more >

Fort Worth Thanksgiving schedule announced

Thanksgiving closures have been announced, with most Fort Worth city offices – including City Hall – set to close Thursday Nov.27 and Friday Nov. 28 for the holiday, according to a city news release.

read more >

Hope Lancarte of Joe T. Garcia's dies

Hope Lancarte, who ran her father's restaurant, Joe T. Garcia’s, for decades, died Thursday morning.. She was 86.

read more >

Earthquake hits on Saturday near Irving

A 3.3 magnitude earthquake shook the Dallas-Fort Worth area around 9:15 p.m. Saturday night, according to the United State Geological survey.

read more >

Newcomer tops magazine's U.S. airline survey

A

No. 1 on the list...

Katia Hetter

CNN

(CNN) -- Virgin America topped the latest airline satisfaction rankings from Consumer Reports, the first time the 6-year-old airline has appeared on the list.

The airline was lauded for its seating, in-flight entertainment and baggage handling, even though it charges $25 for the first and second checked bags.

"While other airlines on the list like Southwest and JetBlue have done a very good job of satisfying fliers, Virgin America is a cut above in the eyes of our readers," said Amanda Walker, a Consumer Reports senior editor, in a statement.

Although Virgin America has been around since 2007, this is the first time the magazine survey received enough reader responses to include the carrier in the ratings. Virgin America scored an 89 on Consumer Reports' 100-point scale.

Spirit Airlines ranked at the bottom of the list for its check-in, cabin service and seating. It also received 50 out of 100, one of the lowest scores for any company the consumer organization has ever rated, Consumer Reports reported.

After top-scorer Virgin America, Southwest Airlines and JetBlue Airways, which both scored an 85, rated highly for their check-in ease, cabin-crew service and baggage handling.

Southwest allows two free checked bags, and JetBlue allows one. JetBlue outshone Southwest in the categories of in-flight entertainment and seating comfort.

JetBlue and Southwest came in first and second place, respectively, in a recent J.D. Power & Associates survey of airline passenger satisfaction. Virgin America was not mentioned in that ranking.

Consumer Reports bases its airline ratings on a survey of 16,663 subscribers conducted by the Consumer Reports National Research Center. Survey respondents were asked to rate their airlines' check-in process, cabin service, cabin cleanliness, seating, in-flight entertainment and baggage handling.

The full report is available to subscribers online at ConsumerReports.org and in the July issue of Consumer Reports magazine. An online preview is available to non-subscribers.

< back

Email   email
hide
Midterms
What was the message of the midterm elections?