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Fort Worth's top CEOs honored at FWBP event

The Fort Worth Business Press announced its Top CEOs last night at its Top 100 event held at the Fort Worth Club.

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North Tarrant Express completion date moved up to October

Fort Worth-area commuters can expect the 13.3-mile North Tarrant Express to open in full operation in October, eight months ahead of the original schedule.

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Left Bank project hits roadblocks on access, traffic

Questions about fire access and traffic are bogging down talks on an economic incentive agreement for the planned, $300 million Left Bank development on the Trinity River at West Seventh Street, Fort Worth officials and the developer acknowledge.

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UPS adding Alliance, McKinney locations and 500 area jobs

UPS said Aug. 21 it will add two new package distribution facilities in the Dallas-Fort Worth area

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TCU's Neeley School receives $30M donation as part of planned expansion

A $30 million foundation gift to Texas Christian University will help guide a $100 million facility expansion for the Neeley School of Business.

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The airline with the most complaints is...

Les Christie

NEW YORK (CNNMoney) -- Extra fees, oversold tickets, flight delays and cancellations helped to make Spirit Airlines the most complained about airline in the U.S., according to a report this week.

Spirit received the most complaints per passenger last year, the U.S. PIRG Education Fund found.

The group examined complaints made to the Department of Transportation about major U.S. airlines. Passengers of Spirit were three times as likely in 2013 to lodge a complaint than those flying on Frontier Airlines, which received the second largest number of complaints per passenger. United Airlines and American Airlines took the third and fourth spots.

Spirit's fees have been a source of frustration for fliers, said Paul Hudson, president of Flyersrights.org.

Spirit says it is able to offer discounted fares because it lets passengers choose whether or not they want to buy meals or pay to check in their luggage.

"Many of the DoT complaints are driven by customers not fully understanding that we offer unbundled fares that let them control how much they spend," said Maggie Espin-Christina, a spokeswoman for the airline.

A spokeswoman for Frontier Airlines, Kate O'Malley, attributed its elevated complaint level to a one-off event, a program aimed at converting its frequent flier miles to Delta's SkyMiles. Almost 40% of last year's complaints involved the program, she said.

United Airlines, which did better in the PIRG analysis than it did the previous year, said it is "investing significantly" to improve its services and was "pleased to see the latest rankings reflect our progress."

Matt Miller, speaking for American Airlines, noted that the airline faced tough weather conditions early and late in 2013, particularly in Chicago, one of its main hubs.

Southwest had the best record, with the smallest number of complaints per passenger, PIRG said. It is also the only major carrier to allow passengers to check two bags for free.

Alaska Airlines, which is one of the most consistently on-time airlines, was also one of the least likely to elicit complaints from its passengers. Other airlines with few complaints per passenger included Delta, JetBlue and AirTran.

Throughout the airline industry, however, passenger dissatisfaction is on the rise, PIRG found. Among the top complaints: flight delays and cancellations, overbooking, lost baggage, customer service, and mishaps with reservations and ticketing.

While still prevalent, complaints about lost luggage and baggage handling are starting to decrease. PIRG attributed the decline to rising fees, which have prompted many travelers to try and avoid checking in their bags altogether.

The fastest growing complaint category was flight delays and cancellations. On-time performance fell throughout the industry last year, which could explain the uptick, PIRG said.

"Consumers are incredibly frustrated," said Laura Murray, a consumer associate for U.S. PIRG. "Flying isn't fun."

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