Join The Discussion

 

Fort Worth's TPG takes controlling interest in Hollywood, sports powerhouse

A Fort Worth firm has gone Hollywood.

read more >

Downtown Fort Worth TIF reaches parking agreement with four garages

The TIF board will meet Oct. 29 to consider the agreements.

read more >

Oil price drop goes unnoticed in Texas' Eagle Ford shale

CUERO, Texas — From her vantage point of the U.S. shale oil boom, Jill Potts doesn't see anything to worry about.

read more >

Renovated Daniel-Meyer to put TCU basketball in the spotlight

You might say the Texas Christian University men’s basketball team was the sacrificial lamb in the university’s football-motivated move from the Mountain West Conference to the Big 12 Conference. The rising

read more >

E-Mist finds focus: Ebola gives infection control start-up its moment in spotlight

In the space of 72 hours, George Robertson found his company’s products on the cover of The New York Times and himself on CNN and WFAA, along with innumerable mentions in various media around the world.

read more >

The world's best airline is...

 

Bryony Jones

CNN


LE BOURGET, France (CNN) -- Emirates has been voted the world's best airline by passengers at the annual Skytrax World Airline Awards.

The awards -- decided by 18.2 million passengers in 160 countries around the world -- judge airlines on everything from the cleanliness of the cabin to the quality of the in-flight food and entertainment.

Dubai-based Emirates took the debut prize in 2001, and retained it in 2002, before missing out on the top spot for a decade.

Now they're back to make it a hat-trick -- and the company's president, Tim Clark, puts their return to award-winning form down to one thing, "exteremely hard work."

"We've got 200 aircraft, 18,000 cabin crew and ground staff," he explained, admitting that with 200 aircraft and 18,000 cabin crew and ground staff the company's operations were "not easy, but you work hard at what you're doing, you deliver to people's expectations, and hopefully exceed those expectations."

Emirates was also named best airline in the Middle East, and won a third award for its in-flight entertainment system.

Cathay Pacific's cabin crew were crowned the world's best, while Air Asia took the prize for best low-cost airline. Japan's ANA won a new award for cabin cleanliness, as well as receiving a five-star airline rating.

John Slosar, CEO of Hong Kong-based Cathay Pacific said the win was recognition for the company's "fabulous team."

"We work very hard to make sure it's all about the team, not about individuals. We teach our crew not to just follow the rules, but to express themselves through their work, to offer service straight from the heart."

Presenting the awards, CNN's Richard Quest said consistency was key to the success of those crowned the best in the world.

"It's all about the ability to deliver a product every time -- every flight, for every passenger in every class."

The Skytrax World Airline Awards were established in 1999; they are compiled from the world's largest airline passenger satisfaction survey -- responses to questionnaires in English, Spanish, Chinese and Russian.

 

< back

Email   email
hide
Ebola
How worried are you about Ebola spreading?